Religious Articles
Shopping Cart | Checkout | My Account | Help
Buy with Confidence - US Toll Free: (866) 253-3992
Language
Search  
  Monstrances
Gold Monstrances
Pewter Monstrances
  
Accesories
Lunas
Cases
Church Suplies
Resources
Monstrance History
Monstrance Care
Our Social Impact
Customer Reviews
Ecuadormall Preguntas Frecuentes
 

Frequently Asked Questions

Questions?
If the information provided does not answer your questions please send and e-mail to:info@monstrancedirect.com

How to place an order

When looking for a product you can choose from the categories shown on the left menu or on the one on the top. Once you have found the item of your interest, click on “Add to cart”

When you are finish shopping and you wish to review your order, click on the “Shopping cart” icon on the top menu or the “Shopping cart” link on the right hand bar.

Continue with the steps indicated on the screens immediately following.

You will receive an e-mail with your order confirmation. Next time you visit MonstranceDirect.com, you will not need to enter your personal information again.

Once you have found the item of your interest, click on "Add to cart"

When you are finish shopping and you wish to review your order, click on the "Shopping cart" icon on the top menu or the "Shopping cart" link on the right hand bar.

Continue with the steps indicated on the screens immediately following.

You will receive an e-mail with your order confirmation. Next time you visit MonstranceDirect.com, you will not need to enter your personal information again.

If you are interested in a product or service and you do not find it in our site or you would like to customize it, you can send us an email with your requirements to:info@monstrancedirect.com. We will look for your request and send you the quote of the price for you to consider as well as the code number and instructions to place an order in case you decide to.

How does MonstranceDirect.com work?

MonstranceDirect.comis a store dedicated exclusively to the sale of Monstrances and other Church Supplies. We have set up a business model where all the items we offer are handcrafted by skillful artisans in Latin-American countries. Our website gives them the opportunity to reach worldwide markets while at the same time we offer our community of buyers very cost competitive and fine crafted items. You can read more about our social impact here: “About us”.

Many of our clients want products or services not offered in our site, and for them we have the "Specials Order" option. The client sends us an email to:infor@monstrancedirect.com with all their requirements and the after review this information we will send them a quote of the price as well as the code number and instructions to place an order in case he/she decides to do so.

Quick search
In order to facilitate your visit to our store, a search engine is available to you, which will help you find quickly the product you are looking for.

Offers
You will find special offers throughout our website. These offers change constantly and represent an opportunity for our clients to obtain novelties at convenient prices that can be processed the same day you place an order.

Secure transactions
MonstranceDirect.comhas a safe and secure server that is certified by a secure server international certification company, Thawte, for our clients' personal data transmission.

Why is it safe to buy at MonstranceDirect.com?

MonstranceDirect.com, just like many other World Wide Web sites, makes use of a secure server to receive our clients' personal data. In simple words, the moment you send us your information, it gets encrypted. Therefore, if someone intercepts the communication between you and us, it would be impossible for them to interpret the obtained information.

Problems with your order?

If you run across any problem related to your order, do not hesitate to immediately contact us by mail atinfo@monstrancedirect.com or call to our toll free line (877) 284-6850

Please include in your e-mail the order #, the order description, your personal information (name, e-mail address and telephone #) and detailed explanation of the problem. We will make sure we offer you a solution in the shortest possible time.

What if I made a mistake and ordered a product that I already had?

No problem! Please contact us by e-mail at servicio@monstrancedirect.com or call to our toll free line (877) 284-6850 begin_of_the_skype_highlighting (877) 284-6850 end_of_the_skype_highlighting.

In the majority of the cases you will need to return us the package in the same condition you received it and we will replace it with the product of your choice of a lesser or equal value. You will only have to pay the shipping costs.

Shipping cost

We offer you 3 shipping methods you can choose from: Regular Airmail, Global Express Mail Service and DHL. Depending on the place you want the package to be delivered, regular airmail might takes 1 to 3 weeks and the Express Mail Service or DHL might take 4 to 8 days.

When you select a product and the shipping method, the total shipping and handling cost will show up on the screen. You can always cancel your order before clicking on the "Place your Order" button if the shipping cost does not satisfy you.

For the products whose dimensions or weight are large we offer alternative shipping methods in order to make the cost for the client as low as possible.

Other Payment Methods

We prefer credit card payments through our secure server. This option is explained in detail when you get to the checkout process. In addition, you can make use of these other payment methods

  • Payment by Paypal
  • Payment with a Money Order.
  • Payment by Western Union or MoneyGram.
  • Bank Wire Transfers.

Updating your personal information

Once you have placed your first order with Ecuador Mall, you will be able to place the following orders without having to enter your personal information ever again. However, if your address, e-mail address or any other personal information has changed, you can update these changes at any time.

Other Questions

If you have not been able to find the information you needed about our products and/or services, we will be glad to answer any questions by contacting us at:

Contact Us by e-mail

Order Enquiries:

info@monstrancedirect.com

Complaints:

cservice@monstrancedirect.com

Wholesale Orders:

wholesale@monstrancedirect.com

Other Enquiries:

info@monstrancedirect.com

 

 

US Toll Free:
1 877 284 68 50

 

 

Customers
Returns & Exchanges
Contact Us Delivery Time
Help Order Status
FAQ My Account
Privacy Policy Payment Methods
The Company
About Us
Our Stores
Copyright © LatinamericanMalls.com 1999 -2017 All rights reserved.
FAQ

Terms and Conditions, Privacy Policy
Positive SSL